Job Description

Patient Services Representative - Communications Operator

At St. Thomas Community Health Center our mission is to provide culturally competent

healthcare of the highest quality, regardless of the patient’s ability to pay. We foster relevant

research and educational activities directed toward achieving health initiatives that reduce

health disparities in our community. Central to our mission is to acknowledging the role of

institutional racism as causative of these disparities. As such, our work is directed toward

becoming an antiracist institution.

Job Summary

A patient services representative is responsible for handling incoming calls from patients, providing assistance, and resolving inquiries or concerns. Overall, a patient services representative plays a vital role in providing excellent customer service, addressing patient inquiries, and ensuring patient satisfaction over the phone. They contribute to the efficient operation of the call center and help maintain positive relationships between patients and the healthcare facility.

Responsibilities

• Answering calls: Handling a high volume of incoming calls from patients
• Resolving issues: Listening to patient concerns, complaints, or issues and working to resolve them in a timely and satisfactory manner.
• Scheduling appointments: Assisting patients in scheduling appointments and coordinating with healthcare providers.
• Documenting calls: Accurately documenting all relevant information from patient calls, including inquiries, concerns, and actions taken.
• Providing exceptional customer service: Ensuring a positive and professional experience for patients.
• Collaborating with the healthcare team: Working closely with healthcare providers, nurses, and other staff members to ensure accurate and timely communication.
• Adhering to regulations and policies: Following all applicable healthcare regulations, privacy laws, and organizational policies.

Qualifications

Required:

• At least 2 years of college
• Good written/verbal communication skills
• Problem-solving skills
• Experience using Microsoft Office, internet and email. 
• 2 years of administrative experience
• Bilingual - Spanish  

Preferred:

• 3 years of administrative experience
• Bachelor's Degree

St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:

• Medical
• Dental
• Vision
• Life Insurance
• Accidental Death & Dismemberment
• Short-Term Disability
• Long-Term Disability

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