Come Join Our Team At Anteriad and innovate the way B2B marketers make data-driven business decisions. About Anteriad We are not just another B2B solution provider. We're problem solvers. We believe that data is the key to unlocking effective solutions that span a range of marketing challenges - from customer acquisition to demand generation to account-based marketing. Data is at the core of everything we do. Our team works tirelessly to create powerful solutions that drive real results for our clients. Whether it's through innovative technology or deep analysis, we're committed to finding the best path to growth for every one of our customers. Why Join Our Customer SuccessTeam? The Anteriad Operations team is looking for a vital team member to fill the role of Customer Success Representative (CSR). An Anteriad CSR is responsible for being our customers’ biggest advocates and the focal point between those customers, the sales team, and operations department.
Anteriad CSRs work with their team to set up, manage, and optimize campaigns across our suite of business-to-business marketing & data services. A successful candidate will have the opportunity to work and build relationships with our international customer base including members of the Fortune 500, Inc. 5000, and venture-backed companies. This position is executed on a remote basis, with potential for travel for customer & internal meetings if performance goals are met. Anteriad means “always moving forward” and we apply that to our company culture by tirelessly promoting an environment that allows our employees to thrive: - Work from home - Flexible PTO - Training & development with unlimited access to Percipio LMS - Mix of collaborative & independent work - Community outreach via Anteriad Cares - Encouraging staff to take time to volunteer - Professional mentoring program - Career guidance from leadership - Employee Resource Groups - Collaborate with others that share your passions! - Great benefits for you and your family Benefits We Bring To You: - Comprehensive medical (choice of 3 plans), dental and vision coverage - Company paid short-term disability, long term disability and life insurance - Optional supplemental life, accident and critical illness insurance plans - 401K with company match - Flexible PTO and generous paid holiday schedule - Fully paid primary caregiver leave (12 weeks) & parental bonding leave (2 weeks) What You’ll Do: - Start the day by reviewing & actioning internal & external emails that may have come in overnight. - Check-in call with your CS team to review account performance and decide what actions need to be taken. - Finish setting up a campaign you just received the missing piece for and set it live. - Confirm with your customer the great news, that their campaign is now live, confirm their details one final time and let them know when they can expect to see the first set of outcomes. - Conduct kickoff call with customer getting ready to launch a new campaign, you lead the call and walk them through their campaign details, desired performance metrics, and what remaining materials are needed before launching.
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